COMPLAINT

My husband and I were contacted by \Vodacom\" from Durban. They knew intimate details of our account, how long we have been with Vodacom, the monthly spend, etc., etc.,<br> The lady we spoke to said she would like to assist us with reducing our bill as our data spend was so high. She suggested their offer of a remote personal wireless gadget which would give us 2gig for R113 per month. <br> At the time she phoned we we were rushing to get my husband into hospital and to get her off the line we agreed to this. However, I now realise that we have actually been given a second 24 month contract.<br> Vodacom store itself will not accept the return of the device as they say it does not come from Vodacom, but an outside contractor!!!!! How on earth is this \"contractor\" given such detailed information of our account, monthly spend, etc., and remain uncontactable. We wish to return this unwanted device but have no means of doing so as they are \"secret\". What can I do? This is ambush marketing of the very worst kind. Vodcacom I have been a customer of yours for over 10 years, but our relationship is looking tenuous to say the least. I am sure the Customer Protection act does not allow.<br> "