complaint

Vodacom repair centre. Cresta mall. Northcliff. Gauteng. South africa. I bought new BlackBerry 9720 on 7 Nov 1915 for R1999. Within first few months phone started giving problems. Took it to vodacom. They upgraded Software.did nt help -same problem persited ! Took phone to various vodacom shops week after week. They fiddle with it and SOftware upgrade but phone still not fixed I was referred to their Repair Shop. Job no ***1- ***0 refers. (Phone still under Warranty) Phone came back after week- they upgraded software!! Phone still not working !! Phone went back Job no ***9 refers. They then REPLACED my NEW phone of few months old with an old fixed REFURBISHED phone! I told store manager Paul Naude this is not acceptable as phone was still under warranty ! He saidhe will submit a motivation for a NEW replacement phone. Phone went back to Vodacom Job no ***6 refers STILL with the SAME/SIMILAR problems. I requesred a new replacement phone. Paul Naude no longer worked there. Phone came back after 1 week saying no trouble found / unresolved !!! The Technician in the shop could not even get the Phone to download Whatsapp. I sat in that shop. Refused