HH
Hanlie H

1 reviews | Active since Mar 2014

26 Oct 2015, 11:45

Complaint

I am still struggling with Vodacom to receive monthly invoices with a monthly statement of the total due. It has been sent via email for months and since April I don't get any statements/invoices unless I complain and request them on a month to month basis. <br> <br> According to Vodacom I owe R598-99 for outstanding payments. I only received, upon another request/demand, invoices for R222-50 and R347-49. The total according to these figures are RR569-99. This leaves an unexplained R29 which I have no invoice for. I have been asked to be contacted after 15:00 on week days and that I have informed them that I work on Saturdays. I received 3 calls on Saturday morning and another 3 this morning. Which part of AFTER 15

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Replies (1)
Vodacom
Vodacom's reply26 Oct 2015, 14:14
Official
Hello Hanlie Haasbroek,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team