complaint

I am very sadden to write this complain about Vodacom call centre consultant.<br> <br> I have a problem with Vodacom not communicating with its customers. I was requested to pay R500 for goodwill which I did and have sent thru the invoice via mail, Vodacom went ahead to debit me on my account which I had reversed as I have paid them already. i then received an sms saying my account is in arrears and should make arrangements for it i had done that but to my surprise Vodacom hasn't debited me and apparently they don't have any authority to debit and i wasn't informed about it.<br> I have taken initiation to call the call centre and i was assisted by the rudest consultant of them all name (Thami Dlamini) saying that it is my fault that Vodacom didn't communicate the problem to as a customer, also it is my fault that they didn't debit and my name will be listed as a bad payer .<br> <br> i'm seriously not happy as customer to think i was the one who called for service and all i receive is this bad service.<br> <br> i think i should just close the contract with Vodacom<br> <br> unhappy customer assisted by Thami Dlamini in the subscriber collections department