LW
Laura W

1 reviews | Active since May 2015

12 May 2015, 16:01

Complaint

I have upgraded my contract with Vodacom and got a \brand new"Samsung A3 Cell Phone. <br> I have had the phone for 7 days and the phone stopped working. Took the phone in to the Centurion service centre<br> to see if they can fix the problem. I must add the phone is new and has \"" NOT\"" been dropped.<br> I now get a call saying I must pay +/- R 1200 for the phone to be repaired as the LCD is cracked. If I had that kind of money I would rather buy a phone cash.<br> I now have a a new contract and no phone to go with it.<br> Think it is disgusting that we have to pay for stuff that is faulty and Vodacom does nothing about it. Makes me sick!!<br> Somebody can give a response to this as really how do you sleep at night Vodacom!!"""

0
Replies (1)
Vodacom
Vodacom's reply13 May 2015, 10:23
Official
Hello LauraWill,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team