Complaint

I lodged in a claim for my phone I'm February and never been assisted till today.their call centre is alwys busy and you will hold on for close to 30 minutes then when their consultants pick up they just cut the lines off..I went to the Newtown junction branch and I was told they don't deal with insurance then I had to go to westgate branch where I purchased a phone.. They took my details in February till today they never contacted me.they guy by the name of Dean promised to get back to me when I was doing the follow up with them.I'm tired of alwys calling or emailing eV without getting help whereas paying for something I don't even have.. Ieam its been 3 months already hearing se story with no one trying to assist.such pathetic service I have ever experience