Complaint - ***

I got a Samsung A5 on my upgrade. The phone was collected on Wednesday. On Saturday morning the device froze, nothing I tried helped to get it to work. It would not go on or off, none of the side buttons had any effect either. I took the phone in to Vodacom later on Saturday, within my 7 day period. I was told the phone will be sent in and if there is no evidence that the phone has been dropped etc. they will \fix"it and get it back to me unless it is faulty in which case I would get a new phone. I was without a phone from Saturday until Friday. On Friday I went to collect my phone and they indicated that the phone was on sleep mode. The device was totally frosen. I took the phone home on Friday it started restarting itself. For the weekend I had a phone that would freeze and restart at whim. On Monday morning despite the restarting and freezing problem the device started getting extremely hot so I took it back in to the Vodacom at Westgate"