LT
Lala T
1 reviews | Active since May 2021
14 May 2021, 10:33
complaint
I went to Vodacom Fourways mall to apply for contract phone, Huawei P Smart 2021. and i was told that I was told that i do not qualify for that phone but Oppo. Within few days I went to another Vodacom in the same mall and they told me I do qualify for the P Smart so i need to go to that Vodacom and ask for the manager so that they can sort this. but when i went back the manager told me that i signed the contract so that mean i was in that agreement with the sales person and he didnt even take it into consideration that i was misled by his employees and because of i was desperate i took the Oppo Phone. the manager didnt even ask me for the entire story , all he did was to sell this Oppo Phone to me.
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Replies (1)Vodacom's replyOfficial
14 May 2021, 11:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 May 2021, 11:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
