WI
WERNER I
1 reviews | Active since Mar 2009
27 Oct 2023, 08:05
complaint
I have been using Vodapay for at least 4 months. Some of the features are very good. My issue is around support. If you send an email regarding a problem, you get an acknowledgement promising a response in 24/48 hours ... and then nothing happens!!!! I have been reporting some issues many times and just get no response. Really unhappy EC-1MCW-1PYA37 EC-1MCV-3VGSDG EC-1MCR-17W48J EC-1MCM-1U4470
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Replies (1)
Vodacom's replyOfficial
27 Oct 2023, 08:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Oct 2023, 08:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team