IK
Ina K

1 reviews | Active since Jan 2018

11 Nov 2023, 11:15

COMPLAINT

My husband passed away in Nov 2022. I informed Vodacom numerous times since 15 Dec 2022 by emails and telephonically as well at the store. All necessary documents were sent in and/or handed in. I made the payment to calcel his contract at the end of July 2023. Ever since I am still receiving monthly statements and invoices. When calling customer care, I just get refered to other numbers to call as they cannot assist me. I'm fedup and there assistance, in this regard is poor!

0
Replies (1)
Vodacom
Vodacom's reply11 Nov 2023, 16:00
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team