IK
Ina K
1 reviews | Active since Jan 2018
11 Nov 2023, 11:15
COMPLAINT
My husband passed away in Nov 2022. I informed Vodacom numerous times since 15 Dec 2022 by emails and telephonically as well at the store. All necessary documents were sent in and/or handed in. I made the payment to calcel his contract at the end of July 2023. Ever since I am still receiving monthly statements and invoices. When calling customer care, I just get refered to other numbers to call as they cannot assist me. I'm fedup and there assistance, in this regard is poor!
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Replies (1)0
Replies (1)Vodacom's replyOfficial
11 Nov 2023, 16:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Nov 2023, 16:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
