Complaint

Good day I am very disappointed in Vodacom’s service – to say the least!! I called the call centre yesterday around 2pm, with regards to a query on my data. The call centre agent who assisted me said she will have to log a call and I will have feedback within 48 WORKING HOURS – my understanding of 48 working hours is 6 days (8 working hours per day). She corrected me by saying no I am wrong I will have feedback within 2 days – their working hours are Monday to Friday, so I should have feedback by Monday, however she still tells me this means 48 working hours. Further to this discussion, I called again to see if I can get assistance from management (as I’m really frustrated – according to Vodacom I used 5GB data within 6 hours, usually this lasts me about 2 – 3 weeks). The second time a call centre agent by the name Dorethe assisted, I then asked to please speak to someone in management – she advised that her team leader is busy, but will return my call soonest, I asked that he please call me before 5pm. This is now the next morning – still no phone call from management – I called again Dorethe and her Team Leader will only be in at 1pm.