Complaint

I requested a pay as you use fiber from Vodacom, their consultant Floyd called me and we went through the process, in our conversation I asked if it won’t affect my credit score since I was in the process of buying property, he then assured me that it won’t as it is a pay as you use account, so I signed up… later I called to change banking details after that I was disconnected, I didn’t bother because it’s a pay as you used and I was moving to my new place. Fast forward months later I get a call from Hammond pole and I’m told I owe Vodacom R15000 I was shocked Cz I know for a fact I don’t have any accounts with Vodacom. I called Vodacom to enquire about this and I was told I owe them for my fiber, I said that can’t be true as I never took out any contract and the only thing I had requested was a pay as you use which was later disconnect, I then asked the consultant to confirm my banking details and it turned out they added an extra digit, I asked for recordings so we can understand whether I made that mistake or the consultant did, but Vodacom didn’t respond… I also asked why they waited so long to inform me about my debt instead of communicating a month after the payment was skipped and they still didn’t respond instead they keep sending my details to different collection companies and I have to give them the same story I sent an email to Vodacom and they didn’t respond I sent an email to Hammond pole and Risimaholdings and they still didn’t respond, now I’m getting calls from VVM and MBD regarding this but no response from VODACOM. I really need this resolved and I am willing to go to the ombudsman as will not be held liable for services I didn’t use!