Complaint

I took a contract with Vodacom on 1 November 2015. I upgraded on the 1st of August 2017. I continued to pay for my contract that ends I November together with my upgraded contract. So I paid for 2 devices for 3 months. However Vodacom is telling me that the first 3 months of the new contract was not paid for. But how when I started paying for my upgrade from the time I received which means I was paying for. On their system there were 2 dates for when my contract is supposed to be ending. So I logged a call. They closed the called without telling me of the outcome of the call. So I called this morning and spoke to a consultant who told me that my contract is ending in August and transferred me to the retentions department and spoken to a consultant by the name of palesa matjila who could not explain to me why and when I asked to speak to someone else who will understand she told me she suspected I was gonna want to speak to someone else. She put me on hold for too long and came back to tell me that her supervisor Kabelo Molosi is refusing to speak to me because He is going to tell me the same thing anyway. I am so tired of this. Vodacom is the worst network ever