Complaint

I had very serous problem with Vodacom because I am a prepaid user and always my data bundles vanish or get finished quickly. I bought 2GB on the 21 June 2019 and as of today it is finished. All my apps on the phone are restricted to run a background data further I had put a warning on Facebook to ensure I do not spend more than 45 min tops. I spoke to one of the consultant instead of agreeing to say since the ICASA changes the rules they had also changed the data meter on how it must use it. This will mean you have to purchase more data as often than is required. This is not the first incident with them sometime between April and May 2019 I bought data and within 14 days it was gone and the consultant who assisted me did gave back the 2GB. This time is the last straw meaning Vodacom wants to milk us dry to ensure their profits stays high. I will also try and write to ICASA the same email.