COMPLAINT

I ordered a laptop on the 23/12/2019, I keep on getting the run around. Vodacom have confirmed on numerous occasions that they have 100 in stock and yet I have not received my order. I have called in 30 times already and keep getting told that the manager would call me back. I am yet to receive a call. This is totally ridiculous are they going to refund me for all the calls. They advised me to attempt to open a new contract in store (where they have the laptop) whilst I am still waiting for them to honour the existing one. I went in store only to be advised that they cannot open a new contract because of the one I currently have open. They have now down graded my credit rating. This must be resolved a.s.a.p.. If no response is received in the next 5 working days I will be lodging a complaint with the Ombudsman.