COMPLAINT

I have informed Vodacom insurance about ****** phone , I have logged complain to Vodacom customer care center numerous time regarding this matter , I have received no assistance up to my satisfaction or expectation as client (very disappointing to say the least )I I have took initiate to visit one of the branch in cape town at tygervalley mall for further assistance upon my arrival I was assistance by the branch manager (Valita )who I stated my case to and provided her with the supporting documents for the claim as I was advice to bring with , she promised to update me with regards to my claim updates in my surprise I was contacted my different consultant 19.032019 (Bianca )not sure I the name right thought got it right ,she advise me that my device is ready for collection who I advise that I will, be able to come in to collect the device on the 25/03/ .went to the tygervelley branch spoke to Valletta when I got to the branch I was give the parcel wrapped on white paper before I told it I paid the access fee as I was advice for , she did not unwrapped the parcel to activate the device at the branch n also advise me about the changing of the device model from what I initial had n claim for by the time I get home I open the parcel and I immediately realised that the device is not the device I request for telepathically during our telepathically conversation (unfortunately it was late hours of the evening for me to go back to the branch on the same evening to return the phone so I went in the next day , she then advise me that Vodacom has discontinued the phone hence the have given me the phone that I did not agree on , I asked her question as why was I not advised early on by the insurance that the Huawei Y6 is no longer on the market she was suppose to give me the option to choose from ?nevertheless I told her I don’t want the phone Huwaei Y5 still told me the Vodacom DOES NOT HAVE THE STOCK for theHuwaei y6 anymore (as what I do know if the certain branch my not have the stock on hand then she was supposed to liaised with her back office or other VODACOM stored to check for me which branch has the stock available for the device or give the opportunity to choose phone from the same price range cover of my insurance ) I left the branch very unhappy I contacted the insurance on the next day as I have very unhappy, spoken to Amukelani and she laison with Team Leader Pandelani Phaladi She advise me that as long as the device is not been used nor have the sim on I can return it as that is stipulate on the T\C of the insurance, I asked for them to listen to the recording of the call that was made by the branch manager of tygervelley mall (Valita) and she said i must ask her to provide me with the Number she use to contact them as the Fin rite insurance to call them so they can listen to the call and she advise me that they does not give the branch advise the to approve Huawei y5 as the have it instore i had a Huawei Y6 and i'm paying insurance for she ordered the HUAWEI Y5 PRIME not the y6 I took the phone back to the branch in tygervelley mall (Valita). Amukelani advise that they must resend the claim and they are willing to give me the phone that I was promise HUWAEI Y6PRIME and I was paying insurance on the phone and I’m still paying for it I Not what and I went back to the Vodacom store in Tygervalley met up with Valita 761 and I have advise her what the Fin rite said she was very RUDE.