GM
Gerald M
1 reviews | Active since Feb 2018
27 Mar 2019, 08:20
Complaint
Vodacom HelloPeter team before closing this ticket or query, kindly look at the expiry dates of the respective night owl data my initial complaint was never resolved.
Bought a R149 Data on 25/03/2018 using my bank application which normally comes with a Free Night Owl(1G) Data. Got a confirmation that my account has been successfully recharged with the respective expiry date for the data .
Suddenly when i check my balance the "Night Owl" data was not available, i contacted their call centre on two separate occasions without any answers. i was promised a service request will be opened and a reference number sent to me unfortunately that hasn't surfaced
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
27 Mar 2019, 09:02 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Mar 2019, 09:02
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Mar 2019, 12:16Dear Gerald
Our records indicate that contact was made with you yesterday and you confirmed that the allocation is reflecting. Please view your balance by dialling *135#.
Regards,
Vodacom Consumer Website Team
Our records indicate that contact was made with you yesterday and you confirmed that the allocation is reflecting. Please view your balance by dialling *135#.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Mar 2019, 12:16
Official
Dear Gerald
Our records indicate that contact was made with you yesterday and you confirmed that the allocation is reflecting. Please view your balance by dialling *135#.
Regards,
Vodacom Consumer Website Team
Our records indicate that contact was made with you yesterday and you confirmed that the allocation is reflecting. Please view your balance by dialling *135#.
Regards,
Vodacom Consumer Website Team
Best regards,
GM
Gerald M's updateReviewer Update
27 Mar 2019, 12:24Are you even listening to what i am saying, the gentleman that called me said i should use *135# instead of *111#. Upon using the service(*1353) i realized that the results were the same, hence i am making another attempt to get you to check my balances and the respective expiry dates. This just shows you not paying attention, i am not an idiot look at the respective expiry dates of the "Night Owl Data" which is 03/04/2019.
I recharged on the 25/04/2019, your service is scary people honestly and you don't even have the nerve to call me.
GM
Gerald M's update27 Mar 2019, 12:24
Reviewer Update
Are you even listening to what i am saying, the gentleman that called me said i should use *135# instead of *111#. Upon using the service(*1353) i realized that the results were the same, hence i am making another attempt to get you to check my balances and the respective expiry dates. This just shows you not paying attention, i am not an idiot look at the respective expiry dates of the "Night Owl Data" which is 03/04/2019.
I recharged on the 25/04/2019, your service is scary people honestly and you don't even have the nerve to call me.
GM
Gerald M's updateReviewer Update
27 Mar 2019, 12:32To call your reply a "Official private business reply" is ridiculous. If you would have at least moved a muscle to check my balances because you clearly have all my details you would have noticed the above without me pointing you in the right direction.
GM
Gerald M's update27 Mar 2019, 12:32
Reviewer Update
To call your reply a "Official private business reply" is ridiculous. If you would have at least moved a muscle to check my balances because you clearly have all my details you would have noticed the above without me pointing you in the right direction.