Complaint

Good day, I have had very bad experience with Vodacom over the past few days, I called them numerous times and I was put through +-15 people which all 15 people kept giving me incorrect information, I have even sent through a mail for assistance and I have still haven't gotten any response back.

I have requested for an upgrade on the 26-02-2019 online - I have then received my device on the 27-02-2019 - I called customer care to activate my line - which I was told by a consultant that I would have to 7 days before they can connect my line, I have then called again and spoke to someone different who advised me that I can use my current sim on the new device and didn't need to wait for 7days, I have upgraded to a Iphone 6 which is R320 p/m but after calling them they have told me I would be paying R425.00 p/m I questioned them numerous times but no one could explain, even after being put through customer care, online dept, sales aftercare no one could assist, I then requested Vodacom to come take they phone back & cancel my contract, but today I have been allocated my monthly airtime of R220 and 5GBs of data and that was suppose to be for my new phone so I contacted Vodacom to get the right details so I could consider keeping the phone and not incur any more costs to myself, spoke to 2 different people 1 of the agents then told me I will liable for +-R800 this month another told me told then she cant see any amount im gonna be charged. So my urge is that for this to be sorted out, and I don't incur charges of R800 which the device will be collected very soon, I also urge Vodacom to send me an updated statement of my Huawei phone which I still have a contract with so I can pay it off and change my network, I am very disappointed with service that Vodacom renders, it is disappointing and disgusting the way you would treat people in this manner, please assist with positive feedback.