NN
Ntombi N
1 reviews | Active since Feb 2019
07 Feb 2019, 11:56
complaint
I am a very loyal customer with Vodacom, but lately the service I am getting is questionable.
Vodacom is still not delivering on what we agreed on. My contract was ending in Dec last year 2018, I was offered another package where I will receive data 1gig and airtime for R100 monthly at a fixed cost of R79.99.
Last month I was debited R141, I was told it was the last time as the contract is still kicking in. I only received R120 airtime this and no data.
I've been calling them and asking them to update and cancel the other two numbers, as I wont be needing airtime for them.
I need a full explanation on what's happening, when it will be rectified or I will like to cut ties with this service provider.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 Feb 2019, 13:56 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Feb 2019, 13:56
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Feb 2019, 11:08Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact ***4 [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact ***4 [free from Vodacom numbers].
Regards
Consumer Website Team
Best regards,
Vodacom's reply13 Feb 2019, 11:08
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact ***4 [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact ***4 [free from Vodacom numbers].
Regards
Consumer Website Team
Best regards,
NN
Ntombi N's updateReviewer Update
04 Apr 2019, 12:39Dear Vodacom
I still remain dissatisfied with your service.
I spoke to several consultants, all promising to cancel the other 2 cell phone numbers. Last lady I spoke too was Angie Mthethwa who confirmed my new instalment will be R79.99 as agreed telephonically last year, to my surprise I am still debited R141.
Asked her to get her manager to get the recordings from my previous calls confirming, my request.
I would like to cancel this contract, kindly advise for how much am I suppose to settle for... due take it in to consideration that I am only going to settle based on the amount I agreed on which is R79.99.
Available to talk at 14.10pm.
Regards,
Unhappy client
I would like to terminate my contract
NN
Ntombi N's update04 Apr 2019, 12:39
Reviewer Update
Dear Vodacom
I still remain dissatisfied with your service.
I spoke to several consultants, all promising to cancel the other 2 cell phone numbers. Last lady I spoke too was Angie Mthethwa who confirmed my new instalment will be R79.99 as agreed telephonically last year, to my surprise I am still debited R141.
Asked her to get her manager to get the recordings from my previous calls confirming, my request.
I would like to cancel this contract, kindly advise for how much am I suppose to settle for... due take it in to consideration that I am only going to settle based on the amount I agreed on which is R79.99.
Available to talk at 14.10pm.
Regards,
Unhappy client
I would like to terminate my contract
NN
Ntombi N's updateReviewer Update
09 May 2019, 10:03I am still waiting for a reply a month later?
NN
Ntombi N's update09 May 2019, 10:03
Reviewer Update
I am still waiting for a reply a month later?