Complaint

I have a Wi-Fi router contract taken 2017, which provided 5g for the day and 5g night owl. Since July 2018 to date I'm no longer receiving the 5g night owl. I made complaints in July-Sept 2018 and was told that the system allocates every month, but I emphasized that whatever that is allocated doesn't come through for usage and it consumes my day data if I use the router at night. I also made a complaint on 7 December 2018, was not assisted on the customer care line and even on Vodacom outlet shop. The next day I was called and informed that my query was escalated to the Solution Experts and will be informed of the outcomes and to date I'm still waiting for the outcomes. However, I also informed Vodacom on my last conversations that I will reverse their debit orders as from December 2018 until my query is resolved since they're not honoring the agreement. I've been a loyal customer since 2006 but now intend to explore other networks due to dissatisfaction.