BC
Bianca C
1 reviews | Active since Dec 2018
15 Dec 2018, 07:07
Complaint
Received my upgrade Samsung S8 a few months ago. First the wrong billing info were stated by the consultant. Then after a month my camera function failed and did not want to work.Camera fail. After visiting the branch which had no clue to assist and said there is nothing they can do.Myself and my husband google the error and we managed to reset my phone.Still no luck and not working. A receive a call from an vodacom agent enquirying about if I am happy with my package.I said now and explain my the situation and everything I went through. She said she will take it up with a manager and come back to me as I explained why must I sit without a phone by sending it away.I am still waiting for someone to get back to me.Why should a new phone give all these problems? No assistance or service from Vodacom?Dissapointed in your customer service.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Dec 2018, 09:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2018, 09:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
BC
Bianca C's updateReviewer Update
19 Dec 2018, 14:42And????
BC
Bianca C's update19 Dec 2018, 14:42
Reviewer Update
And????
Vodacom's replyOfficial
21 Dec 2018, 14:12Dear Bianca,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts and you were not available. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts and you were not available. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply21 Dec 2018, 14:12
Official
Dear Bianca,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts and you were not available. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts and you were not available. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Best regards,