complaint

Vodacom , i am tired of you taking data and airtime every time

i have been tolarant enough but i see now its getting out of hand and its becoming worse , but why are you guys doing this , the whole of August i cant keep airtime on my account for emergencies becuase you are taking it , you take it together with all the data , yesterday i was sleeping , kept R5.25 and 9mb , i was woken up by 4 messages one after the other , you have less than , you have less than and your data has run out but i am sleeping , i checked my balance R5.25 is gone , to you maybe it might be nothing but to an average person is a lot .I loose a lot of airtime and data every day, you guys have geven me up to R50 airtime advance becuase i do recharge but then you take data and airtime and i will keep on borrowing.i think that is you strategy to get money from us , without airtime you will keep on borrowing .you guys are Robbing people every day , have you seen complaints on facebook about you, do you really care , i doubt .2 weeks back i bought 12+12+10 airtime and i got bonus airtime of R26 , when i tried to call my daughter it was gone , i called your call centre and a lady form your midrand centre said she will log a query i requested ref number she said they dont work with ref numbers, i requested a team amanger and spoke to a lady called Noma, who **** and said the system has not updated.She said for that time she will give me R12 airtime whilst she still ivestigates but that airtime went to advanced i took and i had no airtime , she promised to call me again when the system has updated but she never did.What kind of **** is that ?you guys are worse than a break up, you frustrate your customers , hurt them and humble them at the same time .Right now as we speak i got no data or airtime , i cant buy becuase you are going to take it and please stop telling us about nonsense of settings and applications , we hear that all the time when you Rob us .NOW HERE IS THE DEAL, GIVE ME R5.25 AND 9MB THAT YOU TOOK WHILST I WAS SLEEPING , THEN AFTER THAT I WILL PAY YOU BACK THE ADVANCE AND PART WAYS WITH YOU AFTER USING YOUR SERVICE FOR 18 YEARS .IM SICK AND I AM TIRED OF COMPLAINING AND BEING ****** .