Complaint

I took an upgrade with vodacom on February the cost of the Phone R149 plus R84 for insurance now they say o suppose to call for the insurance but I talked the consulantant please add the insurance and the insurance was added on the phone as i was paying very month R 149 for the phone and R85 for the insurance but know the say i dont have insurance once i claim cause I lost my phone my account number with vodacom ********** 31. I every month i aid them R300. I want ti find out the R88 that i was paying it was for what