Complaint

Iam so fedup with Vodacom! Since the beginning of March i have been battling with Vodacom to change my banking details on my account I ********** -7. i've sent emails, poke to the call centre after noticing that my debit order did not go off. The lady i spoke to told me she would do the changes and have my debit order taken off on the 12th of April, today is the 19th they have now blocked my phone calls and charged me penalties and iam still battling with Vodacom to do the changes as they still have not taken the debit order off. So why should the client be penalized if its there fault!!!