Complaint

Here is my story….and attached is my latest invoices and previous invoices. On my contract I have 2 x 3G’s and 2 x cell-phone accounts. Upgraded the beginning of September 2017. 3 weeks ago my services were suspended – I don’t have airtime OR data on the 2 phones. I contacted Vodacom and their reply was that they cannot see anything wrong on my account on the system. Nor can they see that my services were suspended. I mentioned to them that I see Vodacom did not forward me my monthly invoice and they only debited my account for the 3G’s. I then saw that Vodacom hasn’t debited the full amount for 2 months. I rep**** that I never check my account to see if the monies were debited so I only noticed it this month!!! I REALLY DON’T WANT TO BE BACK BILLED???? I have spent hours with them on the phone trying to sort this out. I also visited the branch in Menlyn (sitting there for 2 hours) with no luck. Somebody was supposed to phone me back the same day which they didn’t!!!