Complaint

On the 2018/02/07 a consultant contacted me on my 0722 for a contract upgrade of which she explained everything and told me that my device will be delivered in 3-5 working days. I was fine with the contract upgrade and i agreed, and explained that the device is my girlfriend's and that Vodacom or RAM should contact me on my 0722 number of which i was contacted for contract upgrade, everything was fine until i waited for RAM to deliver the device. I called contract sales to query my delivery on 2018/02/15, they told me it will be delivered on 2018/02/19 at my address. They claim they contacted me of which the number they used is for my Modem and don't know where they got the number from, RAM claimed there was no one in the house but they refused the neighbour to assist them, and sped off. I called contract sales twice on 2018/02/22 and 2018/02/27 to assist with my device and its been cancelled when i called today 2018/02/27, RAM contacted me once and never cared to contact me again, but they claimed that they contacted me three times. I dont know who missed the communication between Vodacom and RAM but all i know it was a terrible experience. Don't remember the names of the call centre agents because they speak fast. All i want is a device or i wont do any new or upgrade on the phone when Vodacom calls. They should call me on ********** 056.

KR Morake