LK
Lesedi K
1 reviews | Active since Feb 2018
22 Feb 2018, 17:42
Complaint
Someone explain to me why Vodacom charges contract owners a fee just for them to see the caller ids of the people calling them!! Like what the hell is that!! Spoke to other people saying their network providers don’t do that!! In fact it seemed rather absurd as it did to me!! Vodacom what is this?! I laid a complaint yesterday as well and was told someone would contact me, I’m still waiting for that call!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
23 Feb 2018, 06:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2018, 06:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
LK
Lesedi K's updateReviewer Update
23 Feb 2018, 12:37I'm getting tired of this message. I'm not sure if this is an automated response or if someone is actually looking at my message!! I am going to take this to social media because i'm not being taken seriously! This is ridiculous! I need this sorted as in yesterday!
LK
Lesedi K's update23 Feb 2018, 12:37
Reviewer Update
I'm getting tired of this message. I'm not sure if this is an automated response or if someone is actually looking at my message!! I am going to take this to social media because i'm not being taken seriously! This is ridiculous! I need this sorted as in yesterday!
Vodacom's replyOfficial
23 Feb 2018, 14:04Good day,
Kindly be advised that Caller Line Identity Presentation (CLIP) is FREE for Prepaid customers as it is not a Value Added Service. On contract however, it is a Value Added Service that can be added to your line, therefore it is charged (R9,50).
See also http://www.vodacom.co.za/vodacom/services/convenience-and-security/calling/caller-identity .
Regards,
RM
Best regards,
Vodacom's reply23 Feb 2018, 14:04
Official
Good day,
Kindly be advised that Caller Line Identity Presentation (CLIP) is FREE for Prepaid customers as it is not a Value Added Service. On contract however, it is a Value Added Service that can be added to your line, therefore it is charged (R9,50).
See also http://www.vodacom.co.za/vodacom/services/convenience-and-security/calling/caller-identity .
Regards,
RM
Best regards,
LK
Lesedi K's updateReviewer Update
23 Feb 2018, 15:35There is no way I'm paying 9.50 a month to see the calls coming in!! Why wasn't this made explicit before I signed the contract!! I wouldn't have gotten a contract with Vodacom if this was brought to my attention. I'm not going to pay that money! Other service providers don't do this! This is unacceptable and ridiculous. You better make a plan because i'm not taking out money just to see the calls coming in.
LK
Lesedi K's update23 Feb 2018, 15:35
Reviewer Update
There is no way I'm paying 9.50 a month to see the calls coming in!! Why wasn't this made explicit before I signed the contract!! I wouldn't have gotten a contract with Vodacom if this was brought to my attention. I'm not going to pay that money! Other service providers don't do this! This is unacceptable and ridiculous. You better make a plan because i'm not taking out money just to see the calls coming in.
LK
Lesedi K's updateReviewer Update
23 Feb 2018, 21:42I will not be taking this lying down...
LK
Lesedi K's update23 Feb 2018, 21:42
Reviewer Update
I will not be taking this lying down...