Complaint

Good day,

I'm writing this letter with the utmost displeasure with regards to the service I received from Vodacom.

On the 1st of June 2022 I purchased the attached Volkano smar****ch with my Vodacom App using my VodaBucks and the status of my order was pending eversince and I tried to numerous channels to get assisted with this order and got no joy out of it as I inboxed on Facebook, I called and got directed to your Virtual Assistant Tobi got no assistance there also, tried the WhatsApp channel no assistance until i called again on Monday and spoke to one of your consultant who then transferred me to your Vodabucks department and I spoke a female consultant who advised me that my VodaBucks will be reversed back on the 8th of June 2022 at around 18:00 which was done. I then proceeded to make the purchase again only to find out that the Volkano Smar****ch is no longer available which is really disappointing as this was supposed to be a Father's day gift.

This is really disappointing as I supported Vodacom for more than a decade now.