MM
Mluleki M

1 reviews | Active since Dec 2015

18 Oct 2017, 13:36

complaint

I took a contract with Vodacom, its a laptop , they keep on deducting extra money on my account, that was not agreed up on , i'm supposed to be paying R399 per month but when I withdraw my statement I saw deductions such as Rescue box, SO music , hotspotterms and SK-VH that ends with my id number, I feel like I have been ****** , I had no choice besides reversing that amount, im very unhappy with the service the contract was taken over the phone with the agent if they continue doing this im going to take legal actions against them, and another thing I told the agent they must deduct the money on the 15th of each month but they decide to deduct end of the month they inconvenienced me im very unhappy

0
Replies (4)
Vodacom
Vodacom's reply18 Oct 2017, 14:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

MM
Mluleki M's update18 Oct 2017, 14:20
Reviewer Update
please be advised that as I work at the call centre I will appreciate if you can contact me after 16:20
Vodacom
Vodacom's reply25 Oct 2017, 10:46
Official

Hi Mluleki

As discussed, this matter has been resolved.

Regards,

RJ

Best regards,

MM
Mluleki M's update25 Oct 2017, 11:03
Reviewer Update
im sil; waitng for the statement that you said you going to email I haven't received it as yet