1 reviews | Active since Dec 2015
complaint
I took a contract with Vodacom, its a laptop , they keep on deducting extra money on my account, that was not agreed up on , i'm supposed to be paying R399 per month but when I withdraw my statement I saw deductions such as Rescue box, SO music , hotspotterms and SK-VH that ends with my id number, I feel like I have been ****** , I had no choice besides reversing that amount, im very unhappy with the service the contract was taken over the phone with the agent if they continue doing this im going to take legal actions against them, and another thing I told the agent they must deduct the money on the 15th of each month but they decide to deduct end of the month they inconvenienced me im very unhappy
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Mluleki
As discussed, this matter has been resolved.
Regards,
RJ
Best regards,
Hi Mluleki
As discussed, this matter has been resolved.
Regards,
RJ
Best regards,
