COMPLAINT
I am so disappointed in Vodacom!!! I have had my account for 23 years and just suddenly they change their policy with regards to their contracts!! You always go into a 2 year contract and after the 2 years if you do not upgrade at that point it is a month to month contract. NO!!!!!!! it does not work that way anymore!!! My 24 months came up 1 September and guess what????? I still pay the same Price for the Flexi 200 but I do not get the 1 GB data as from today!!!!!! I was not informed before hand that this is how it will work from now on. Now if it does not work on a month to month basis any more why did I get my airtime then??? Now they just ***** my money.!!! IT’S TIME TO CHANGE MY SERVICE PROVIDER!!!! IT'S LONG OVER DUE!!
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Replies (2)
Vodacom's replyOfficial
01 Sept 2017, 11:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Sept 2017, 11:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Sept 2017, 12:28Dear Saloma Veldman,
Thank you for taking my call.
As discussed, your query has been addressed.
Regards,
UW
Best regards,
Vodacom's reply02 Sept 2017, 12:28
Official
Dear Saloma Veldman,
Thank you for taking my call.
As discussed, your query has been addressed.
Regards,
UW
Best regards,