TM
Tebogo M

1 reviews | Active since Aug 2017

12 Dec 2024, 10:03

Complaint

Skynet and vodacom. I've been waiting for my order that I placed on the 21th of November 2024. Skynet keeps sending messages that the order is out for delivery and then at around 1am they send messages that the delivery has failed. I called them million times to find out why the delivery failed but until today, I haven't been answered. Then I spoke to them again on Saturday and they promised to deliver by Monday and no need to say that the delivery didn't happen. And to make matters worse, they do not communicate. Yesterday we (I use we because they keep sending messages to my son's number, even after I corrected that) received a message that the delivery was out and guess what, I still don't have my product. This proves their incompetence. I'm frustrated and so freaking livid because I and my family need to use that router. Skynet, you are nonsense.

0
Replies (1)
Vodacom
Vodacom's reply12 Dec 2024, 10:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team