Complaint

Hi I contacted Vodacom in January to cancel my current contract, they advised that I will be able to do so in May if I am not wrong, ok fine. I told the lady on the phone that I have lost my phone, she told me to get a SIM card and do a SIM swap, by doing so I will get all data and airtime due to me from last year March, as that's when I lost the phone. I bought a new SIM card and called for sim swap, last week Monday, 1 March 2021. Spoke to another lady who informed me sim swap has been performed and I should be activated within 24 hrs, and with regards to airtime she tells me a different story, that I will only receive data and airtime for the past two months, which is different information from what the other lady told me. And I want my airtime as promised.

I called again after 48hrs as my Sim was still activated, the lady on the call said she escalated and I should receive a call within an hour, to date I haven't received that call and my Sim is still not active, I am still waiting for my airtime from last year March to date.

Thanks