Complaint

I guess I'm yet another client complaining about Vumatel. I app**** for fibre and was taken swiftly through the application process via Vodacom. I received a few emails indicating that if be getting fibre installed since 3 August. I then called Vodacom who indicated that an installation against my name was done at an address I don't even know and I was promised that Vodacom would escalate my issue. This was last week Thursday 11th August. I'm still waiting for a phone call and I still haven't heard from either Vumatel or Vodacom. I have paid for the service and nothing has been rendered to me as yet.