Complaint

Complaint I have been with Vodacom since 2001. My account was a disconnect. I have phoned in and arrange for the payment to go off on my new account nr on the 25 th. As the consultant advises it will. I do not check my bank statements because I trust that the money will go off there were funds available in the new account up to now. I did not receive any emails or SMS saying that my account will be suspended. I still know I did not get any SMS. My debit order went off on the 26 th and my account is still suspended i am not happy the money was deducted and I have to wait the consultant said I have to wait 3 days before they will activate my service again BUT VODACOM is quick to add an R100or 2 extra on the bill if the debit order did not go off and you have to pay a further R10 more to reactive the account. in the first place, it was not my fault that no communication was made as I use my phone for work.. This i think it's not fear to a customer and when you phone into the support they tell you this is reflecting on your credit report -i have always had something good to say of Vodacom but i had it now.