Complaint

Hi there My name is Mqondisi sikweqe I have a complain about the company Vodacom I have a cellphone contract which I took on the 22nd of march 2022 the contract that I took had included the value added service of the promotional data i was promised to get promotional 50 gigs of data for the intire contract duration.so I’ve been calling the upgrades department to get assistance until yesterday my call was transferred to the call centre specialist with the name Asanda she was very rude she kept on telling me that I’ve done an upgrade in 2022 which I never did I’ve opened a new line no upgrade was done hence I’m still in that contract she told me to forget about my vas that was included in the contract and I shud take this matter forward with whoever I think will help me to get what was promised to me can you please intervene on this matter as I can not get any help from Vodacom