Complaint

Around last week of December it was on 4th I call Vodacom fibre to cancel my existing LTE interim and the consultant on that time said the cancellation will be effective from 31 December 2023, I even received the email from xolelani Sono on the 7 December at 12hr02pm confirming about cancelations for the LTE will take effect on 31 December 2023 around 23hr59,come the 8th in the mornings no internet at home and I was fostering myself to contact call centre again abt my issues..,and the lady that I was talking to, she placed a new order router not explain that I must also add the LTE stick and she said will email me the electronic approval then I approved it without knowing this thing has no LTE it's only that box router,why would I order something without LTE ?she never bother herself to explain that...in the morning Saturday called again to explain my frustrations then I meet with Theo Leideman try to solve the issue;we even run the speed test and he said will call be back after 3hours but received nothing after that,Sunday morning I had to call again explain the very same issue with new consultant etc no issue resolved I keep on calling Nd chatting with lots of consultants through phne they do not now what they are doing *********** stuff then on 11th of December I received new box without LTE I called call centre they said I supposed to odder an LTE stick and I order it, I talked to nomawonga mini trying to solve the matter no luck.today on the 13th December I called again chatting with cocakhalipha madolo checking for my progress on my LTE interim stick and around 2pm receiving an email saying status pending another weeknd without internet.consultant at Vodacom call centre I think they're just happy to push sales not helping the customers and they do not care wether you've been helped or not nowing if you called again you'll never met or chatt with him or her.