Complaint

I'm still waiting for a call.

From: Vuyokazi Ntapane <***>
Sent: Wednesday, 18 May 2022 10:53
To: Nelisiwe Nkosi <***>
Subject: FW: [EXTERNAL] Vodacom Customer Care Reply - Authentication Response *** IMPORTANT! - This email originated from outside Altron. Do not click any link and do not open attachments unless you can confirm the sender. Good morning Nelisiwe. *** Please note the kettle has not been collected until now, made arrangements with Ram Driver to collect on Monday 25 April 2022 but that did not happen. I’ve called RAM couriers and was sent from one person to the next with no solution. Today I called the Cape Town number *** and spoke with Mpumi apparently the call has been cancelled because I was out of the country. When the driver called me on the 21st of April and told me he was at my place, I informed him I was out of town and I was not expecting anyone therefore did not make arrangements for someone to open up for them, we reached an agreement that he will collect on Monday 25 April 2022. According to Mpumi Vodacom needs to contact RAM couriers and liaise with them to log a call for the new reference number which needs to start with V1P or V2P in order for the appliance to be collected. Regards, Vuyokazi ***

Dear Nelisiwe, What is the way forward? Regards, Vuyokazi Get Outlook for Android
From: Nelisiwe Nkosi <***>
Sent: Wednesday, June 8, 2022 12:20:47 PM
To: Vuyokazi Ntapane <***>
Subject: Re: [EXTERNAL] Vodacom Customer Care Reply - Authentication Response *** Thank you
From: Vuyokazi Ntapane <***>
Sent: Wednesday, 08 June 2022 12:19
To: Nelisiwe Nkosi <***>
Subject: RE: [EXTERNAL] Vodacom Customer Care Reply - Authentication Response *** IMPORTANT! - This email originated from outside Altron. Do not click any link and do not open attachments unless you can confirm the sender. Yes you can ask From: Nelisiwe Nkosi <***>
Sent: Wednesday, June 08, 2022 11:54 AM
To: Vuyokazi Ntapane <***>
Subject: Re: [EXTERNAL] Vodacom Customer Care Reply - Authentication Response *** Can i ask the back office for redelivery Because you cancelled the delivery


From: Nelisiwe Nkosi <***>
Sent: Wednesday, 08 June 2022 11:53
To: Vuyokazi Ntapane <***>
Subject: Re: [EXTERNAL] Vodacom Customer Care Reply - Authentication Response *** Good day Can you please answer me Regards
From: Nelisiwe Nkosi <***>
Sent: Tuesday, 07 June 2022 08:22
To: Vuyokazi Ntapane <***>
Subject: Re: [EXTERNAL] Vodacom Customer Care Reply - Authentication Response *** Good day I can ask the back office for redelivery Because you cancelled the delivery Regards
From: Vuyokazi Ntapane <***>
Sent: Monday, 06 June 2022 08:23
To: Nelisiwe Nkosi <***>
Subject: RE: [EXTERNAL] Vodacom Customer Care Reply - Authentication Response *** IMPORTANT! - This email originated from outside Altron. Do not click any link and do not open attachments unless you can confirm the sender. Dear Nelisiwe, Is this how you treat all clients or is it just me ? You have decided not to return any of my emails after you said you will re escalate the problem. Please note this is my last email to you, I will take this matter up to the next level seeing that I am not getting any joy from Vodacom Customer Care Regards, Vuyokazi From: Vuyokazi Ntapane
Sent: Wednesday, June 01, 2022 3:23 PM
To: Nelisiwe Nkosi <***>
Subject: RE: [EXTERNAL] Vodacom Customer Care Reply - Authentication Response *** Dear Nelisiwe, I’ve been sending you countless emails regarding the matter below to date there is no positive feedback. Regards, Vuyokazi From: Vuyokazi Ntapane <***>
Sent: Friday, May 27, 2022 4:03 PM
To: Nelisiwe Nkosi <***>
Subject: Re: [EXTERNAL] Vodacom Customer Care Reply - Authentication Response *** I'm following up on the matter below Get Outlook for Android
From: Vuyokazi Ntapane <***>
Sent: Friday, 27 May 2022, 09:26
To: Nelisiwe Nkosi <***>
Subject: Re: [EXTERNAL] Vodacom Customer Care Reply - Authentication Response *** Is there any feedback? Get Outlook for Android
From: Nelisiwe Nkosi <***>
Sent: Tuesday, May 24, 2022 10:28:32 AM
To: Vuyokazi Ntapane <***>
Subject: Re: [EXTERNAL] Vodacom Customer Care Reply - Authentication Response *** Good day I will re escalate it Regards
From: Vuyokazi Ntapane <***>
Sent: Tuesday, 24 May 2022 09:34
To: Nelisiwe Nkosi <***>
Subject: Re: [EXTERNAL] Vodacom Customer Care Reply - Authentication Response *** IMPORTANT! - This email originated from outside Altron. Do not click any link and do not open attachments unless you can confirm the sender. Good day Nelisiwe, As per my email to you dated 18 May 2022, I stated I was out of town and no prior arrangements with anyone for collection. What is the way forward then? Regards, Vuyokazi Get Outlook for Android
From: Vuyokazi Ntapane <***>
Sent: Monday, 23 May 2022, 09:24
To: Nelisiwe Nkosi <***>
Subject: RE: [EXTERNAL] Vodacom Customer Care Reply - Authentication Response *** Good day Nelisiwe, As per my email to you dated 18 May 2022, I stated I was out of town and no prior arrangements with anyone for collection. What is the way forward then? Regards, Vuyokazi From: Nelisiwe Nkosi <***>
Sent: Saturday, May 21, 2022 8:08 AM
To: Vuyokazi Ntapane <***>
Subject: Re: [EXTERNAL] Vodacom Customer Care Reply - Authentication Response *** Good day Please see the feedback from the back office below COLLECTION CANCELLED BY VUYOKOZI MABANDLA - **as per client she's out of the country. Regards
From: Vuyokazi Ntapane <***>
Sent: Friday, 20 May 2022 20:09
To: Nelisiwe Nkosi <***>
Subject: Re: [EXTERNAL] Vodacom Customer Care Reply - Authentication Response *** IMPORTANT! - This email originated from outside Altron. Do not click any link and do not open attachments unless you can confirm the sender. Is there feedback? Get Outlook for Android
From: Nelisiwe Nkosi <***>
Sent: Wednesday, May 18, 2022 11:10:11 AM
To: Vuyokazi Ntapane <***>
Subject: Re: [EXTERNAL] Vodacom Customer Care Reply - Authentication Response *** Good day Please note that I asked for feedback Regards