COMPLAINT # 00GF~FHZM STILL UNRESOLVED

Item: Vodacom
Rating: 1

Today marks the 28th day since opening this complaint on the 6th of April 2016. I have been waiting (and waiting, and waiting) for someone to get in touch with me regarding my replacement handset — the closest being someone named ‘Alistair’ leaving me a voicemail saying he’d phone again before the long weekend. What will it take for someone to resolve this problem, Vodacom?

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Replies (1)

Vodacom's replyOfficial

04 May 2016, 06:36

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team

Vodacom's reply04 May 2016, 06:36

Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team