MB
Magda B

1 reviews | Active since Feb 2017

03 Mar 2017, 16:19

Complaining on hellopeter does not even help..... No services at all!

<p>On the 4th of February I visited the Vodacom Shop in Brooklyn Pretoria. I did not know the number of the sim in my IPad and the Vodacom girl took the IPad and told me the number is: ********** . I purchased a 2gig per month for 12 months R1399. She loaded the data on the Sim. Needless to say to say after the 24 Hours it still did not work. After numerous calls to Vodacom the all confirmed that the data is loaded on this number. Eventually I visited another branch (Waverley) They discovered that the number of the sim in my IPad is in fact ********** . They said only the original store can correct this. On the 24th I visited the Brooklyn Store again. The claimed that they have given it to Vodacom to fix and supp**** me with a reference number INC ********** 47228, and that I can phone 082 111 to track the progress. Needless to say Vodacom tells me the reference is not valid and I must visit the store again!! This is ridiculous - just correct your mistake!!! I logged my call on monday 27 Feb and again no service from Vodacom!!</p>

0
Replies (2)
Vodacom
Vodacom's reply04 Mar 2017, 06:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MB
Magda B's update06 Mar 2017, 17:20
Reviewer Update

Thanks to the Vodacom Agent on Hellopeter.com everything is sorted out! Thanks! - The Brooklyn Branch still stinks!!! They are useless!!