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Cuen B

1 reviews | Active since Jun 2018

15 Jun 2018, 12:13

Complaining about my Vodacom Complaint.

I am so disappointed in Vodacom. I posted a complaint in April. My contract could have been upgraded, now more than 2 years ago. I was hoping that Vodacom complaints department would be more adept at servicing their clients but alas.

Refer to my complaint at https://www.hellopeter.com/vodacom/reviews/vodacm-phone-upgrade-disappointment- **********

Would be disappointing if your only response is that you tried to contact me on one method without success and gave up. This is my last attempt to get satisfaction, failing this I want my contract terminated immediately.

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Replies (2)
Vodacom
Vodacom's reply15 Jun 2018, 12:49
Official

Dear Customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

CB
Cuen B's update02 Jul 2018, 09:42
Reviewer Update
I responded to an email from vodacom on June 16th ********** - Sat, Jun 16, 2018 at 10:07 PM). I don`t know why Vodacom, as big as it is, cannot even manage a complaint adequately. I am including my response here, hopefully, I will get satisfaction. Hi I`ve considered what you have communicated and have come to the conclusion that I am still not happy with the fact that I lost out on a handset in this past 2 year period and wouldve qualified for another upgrade in this year. This has not been adequately addressed and if the standard compensation is that Vodacom will give one month free or 10 gigs once off, irrespective of my unique complaint and circumstances, I choose not to be considered in thi manner, when I believe in the merits of my complaint. I don`t believe that my complaint is a standard one and must regretfully decline. . I`ve never had this issue with MTN and they are offering a better deal on the Samsung S9+ which comes with a fit 2 Pro watch. So, after stating this and as Vodacom will offer no further consideration for my grievance, I will rather choose that my contract be cancelled, effective from the end of this month. I`ll be moving back over to MTN. Thank you Kind regards