LE
Leana E
1 reviews | Active since Mar 2021
11 Mar 2024, 12:06
complaing vodacom
good day i app**** on line for a cell phone on vodacom the a34 wuth watch so i wass called by a consultant who said i can quilify for a A25 samsun he discussed everything with me aswell as that the phone be delivered to my work. that was on the 6 th of March no today the 11th of March i must phone arount to found out that it is still no finalized this is very bad sercie i am not happy atall
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Mar 2024, 14:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2024, 14:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
LE
Leana E's updateReviewer Update
13 Mar 2024, 08:23Good day
App**** on the 6th of March still no confirmation as to when and if i will receive my phone
App**** on the 6th of March still no confirmation as to when and if i will receive my phone
LE
Leana E's update13 Mar 2024, 08:23
Reviewer Update
Good day
App**** on the 6th of March still no confirmation as to when and if i will receive my phone
App**** on the 6th of March still no confirmation as to when and if i will receive my phone
Vodacom's replyOfficial
13 Mar 2024, 11:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, contact was made and order confirmed and released. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Mar 2024, 11:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, contact was made and order confirmed and released. Regards Consumer Website Team
Best regards,