COMPLAIN VODACOM CELL NUMBER *** CANCELLATION OF CONTRACT

Good day Dear Sirs / Ladies

Kindly assist us with a complaint against VODACOM CLIENT SERVICES ; ********** ; RETENTIONS CANCELLATIONS EMAIL ADDRESS **********

In short: Please see attached copy of email dated 20th March 2019 ; 11.10 which speaks for itself. Since December 2018 my son-in-law battling to cancel the contract with VODACOM. He received premature cancellation figures from VODACOM WHICH WAS PAID IN full on 11 DECEMBER 2019.04. Surely if you cancel a contract "the reason that you immigrating to NZ the complete contract must be cancelled".

Vodacom still manage to deduct instalments even after he made full payment of R22 727.80 - the amount Vodacom quoted him. I have been battling with Vodacom since January 2019 to confirm the cancellation without success. On the 16 January 2019 Vodacom agents offices in Greenhills, Randfontein confirmed that the system shows "PRE-PAID" which means the contract has been sold and cancelled.

After a long battle I just don't get no ware. I have made numerous calls and emails with no answers. They just "hang up"/"end the calls". On Tuesday the 11 December 2018 at 10;44 PM Christo Visser send an email to ********** with the proof attachments i.e. 1) Signed acceptance of quote. 2) Proof of Payment of R22 727.82 and 3) Copy of his ID. Vodacom Cancellation POP.PDF.2283K.

Please see General Power of Attorney ifo myself MAGDALENA DOROTHEA CLOETE which we handed in at VODACOM KEY WEST as well as Christo Visser's Bank statement confirming all the deductions done by Vodacom as from the 29th December 2018 and email dated the 20th March 2019 11;10.

On 30.3.2019 Vodacom agents offices at Key West spoke to the cancellations department again regarding premature quotes apparently for the 2 x rooters ********** and ********** not yet cancelled by VODACOM. Retentions Cancellation Department confirmed to the agent Danny that they will not be able to help as they doing billing accounts but before the 4th April 2019 they will advise Christo Visser and confirm via email.

On the 4th April 2019 Vodacom Agent Key West again contacted Retentions Cancellations offices at ********** who just refuse to help and refuse to put him through to a "supervisor" or even confirmed his name and hang up on him again. "Call ended" 3;22 on 4.4.2019.

Danny at Vodacom made copies of all the emails and correspondence with Retentions Cancellations and handed same to the Manager to take it up with VODACOM RETENTIONS CANCELLATIONS.

Every single time I phone Vodacom Retentions Cancellations they will not help me and insist that Christo Visser do the cancellation. How many times must we still point out Christo Visser can't phone them as he is currently based in New Zealand and the time difference makes it impossible to contact them from that side, not even mentioning the costs involved.

Up to today no answer received as yet and I am sure they again deducted monies from Christo Visser's Bank account on the 1st April 2019.

Please assist me that VODACOM refund Christo Visser with all the monies incorrectly deducted together with bank costs charged by Standard Ban as from 29th December 2019 to date, both days inclusive.

Thank you so much for your help herein.