1 reviews | Active since Jun 2024
Complain!!!! Poor Service
Have been trying to email the contract cancellation department since last month and I haven’t got any response to my cancellation. A lady who provided me with this form decided to just change my email and ignore my contract cancellation just to pump out my funds. Mind you I don’t even work. I am fed up with this service!!!
IF THIS MATTER DOESNT GET RESOLVE SOON. I BE HEADING TO YOUR HEADQUARTERS IN MIDRAND/ CENTURION BECAUSE CLEARLY YOU PEOPLE JUST PAY YOUR STUFF FOR TO NOT DO ANYTHING BUT TO CHAT AND LAUGHS WHEN YOU PICK UP OUR CALLS. YESTERDAY BLESSINGS WAS EVEN MAKING FUN OF HIS MANGER WITH HIS FRIEND ON THE BACKGROUND NOT NOTICING THAT HE ALREADY ANSWERED MY CALL.
I need feedback on my cancellation form that I sent!!!!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
After everything sent still your agents gave my father a run around? Imagine giving a 60+ year old run around, taking advantage over his grant??? After sending all the necessary documents and your agents still telling him they can’t cancel??? I’m glad he is done with you. I’ll be terminating mine with you guys soon!
But I’m glad everything got cancelled. I’m still disappointed with the service. If you guys want to compete with the best, train your agents and do better.
After everything sent still your agents gave my father a run around? Imagine giving a 60+ year old run around, taking advantage over his grant??? After sending all the necessary documents and your agents still telling him they can’t cancel??? I’m glad he is done with you. I’ll be terminating mine with you guys soon!
But I’m glad everything got cancelled. I’m still disappointed with the service. If you guys want to compete with the best, train your agents and do better.