MN
Mpho N
1 reviews | Active since Sept 2022
22 Jan 2024, 18:01
Complain
I got a call from Vodacom around October/November for renewal of my contract which I did on line with the amount of R229 every month and today I phoned Vodacom customer care and I spoke to a lady by the name of Shereen and she tells me that amount I am Paying is R349 instead of R229 and the insurance of R320 which amounts to R660 which I didn’t not agree with Vodacom about and she referred me to Vodacom third party company
Helpful (0)
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Replies (1)Vodacom's replyOfficial
23 Jan 2024, 07:53 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jan 2024, 07:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
