Complain

I requested Vodacom fiber, everything went well till I called to change banking details, consulted added an extra number to my account number, my services were cancelled since then. Next think I get a call from Hammond pole attorney’s that my account has been handed over I owe Vodacom R4000, how is that even possible when I wasn’t even connected? They cancelled their services , I called Vodacom as we were going through my details we realised there’s an extra number added… I told the consultant I can’t be held liable especially because I didn’t use their services they suspended their services.