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zwelethu T

1 reviews | Active since Oct 2014

10 Apr 2022, 12:48

Complain

Good day sir or madam I'm saddened by the way Vodacom is treating me as a consumer of a number one cellular network my name is RB twala , ID no *** n my numbers are *** is being on the admin locked by vodocom for the third time now and Vodacom not willing to assist me on this matter cause forensic deep opened the Sim two times and it hard for the to get hold of them and Vodacom consultant they don't have the solution about the matter and I even went to Vodacom shop in nelspruit for assistance and nothing is helping and I'm even writing for second time in her and Vodacom did respond to my complain and said the gonna come back to me until today cause it is fustrating cause I'm using this number for my personal things n my number is not working and I'm saddened the way I have being treated by vodocom and each n every department I don't get proper help n the consumer service sucks the way they are doing thing

0
Replies (1)
Vodacom
Vodacom's reply10 Apr 2022, 20:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team