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Ntwanano M

1 reviews | Active since Oct 2021

05 Oct 2021, 19:54

Complain

I got a data contract with vodacom, they've been charging me for the service that is supposed to be free and now it's been 4 months, I've been trying to dispute and my account is in areas no agent is willing to take my call at the moment I really don't know where to get help from now and it's affecting my credit so bad

0
Replies (3)
Vodacom
Vodacom's reply06 Oct 2021, 07:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NM
Ntwanano M's update09 Nov 2021, 10:44
Reviewer Update
Video ticket 10GB is deactivated because it was charging evan though it was supposed to be for free or bonus as per Quotation Number is *** upgrade done on 02/06/2021 II call vodacom everyday and they keep on escalating my query but nothing is being resolved I'm really tired with vodacom vodacom is a ****
NM
Ntwanano M's update09 Nov 2021, 10:47
Reviewer Update
I have paid up vodacom account but they haven't updated my credit and my account is still on arrears big ****