Complain - bad service from Vodacom

<p>Good afternoon</p> <p> </p> <p>We submitted a screen repair claim on the 7th September at the Menlyn Shopping Center Vodacom outlet . We were in the Kruger National Park for a couple of days and recieved a message from the Insurance company on the 9th of September informing us that an access of R 750 was payable and whether they should proceed with the repairs . We confirmed that they could proceed just to receive the same call on the 12th and 13th of September confirming the same and on the 14th the same call where we confirmed they can proceed.</p> <p> </p> <p>On the 15th September we received a sms confirming Job number ********** 1 was ready for collection , on arrival we were told the phone was returned due to non response from our side . Jaco at the Menlyn Vodacom Shop confirmed that he know the person ( Happy) at Vodacom Insurance which we spoke to on the 12th of September . Jaco send Happy a mail confirming our approval again and to date we haven’t received any confirmation of repair</p> <p> </p> <p>The absolute inefficiencies which we are dealing with is not acceptable and we therefore want to formally complain about the bad service</p> <p> </p> <p> </p> <p> </p> <p> </p>