Complain

Good day. I'm been a client from Vodacom for about 20 years. I recently upgraded to a laptop in August 2023. But the sim card only activated 1 September 2023. But since I put in the SIM card. The laptop is not reading the SIM card. I took in to the store. They try the best but nothing. I was informed they need to come and fetch it. After phoning how many time it is been completed on 14 September 2023. Since if is been collected I phone almost everyday. And know 1 can tell me what is happening. Everyone say they will phone me back vir will get a manager to phone me. I got the laptop for a reason because I need to work on it. Now I'm going to loose my job for extra income because I don't have a laptop for the last month. Some say it going to get cancelled the contract and I need to reply for a contract. I don't want it canceled. I just need my stuff back of the same contract with same laptop. But no one is getting back to me for a month now.