ST
Shaney T

1 reviews | Active since May 2011

11 Aug 2016, 08:24

Complain about Vodacom/Elite

<p>I cancel the Vodacom contract in January 2016 before it was activated as there was unforeseen costs added. I have posted this on "hellopeter" 27th January and they contacted me to say it will be cancelled immediately. Thus they were still deducting and only decided to cancel it in May 2016. I called this morning for the 100th time for my reimbur*****t of R396 but being asked to hold everytime and put me through to different departments.</p> <p>please I want this to be sorted out and to be paid what is due to me or this will go further!!</p> <p>Thanks</p> <p>Julian </p>

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Replies (3)
Vodacom
Vodacom's reply11 Aug 2016, 08:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

ST
Shaney T's update15 Aug 2016, 09:08
Reviewer Update

nobody has made any contact!!!!!!!!!

Vodacom
Vodacom's reply17 Aug 2016, 09:16
Official

As per our telephonic discussion, this query has been resolved.

Regards,

R. Maart